Vocabulary
Site
Check-In
Professional
Schedule
Phase
Support Team
Site
Definition
A site is a place where something happens or is built.
Example Sentence
A mining site is the place where people dig to find minerals or metals.
Example Sentence
A building site is a place where a new building is being made.
Check-In
Definition
To contact someone for an update or to give an update.
Example Sentence
I will check in with you tomorrow to see how things are going.
Example Sentence
Can you check in with the team at the end of the day?
Phase
Definition
A phase is a step or part of a mining project.
Example Sentence
After the planning phase, construction of the mine site will begin.
Example Sentence
The production phase is when minerals are extracted and processed.
Professional
Definition
Someone who acts in a skilled, responsible, and respectful manner, which is important when describing service quality.
Example Sentence
Lucas hired professional geologists to study the mineral deposits.
Example Sentence
A professional approach helps keep the mining operation successful and safe.
Schedule
Definition
The planned dates and times for activities.
Example Sentence
The mining schedule shows when drilling and blasting will happen.
Example Sentence
We will update the schedule if there are any delays in the project.
Support Team
Definition
The staff who assist with problems, questions, or requests, making sure customers have access to help when needed.
Example Sentence
The support team will make sure all safety protocols are followed on site.
Example Sentence
Lucas relies on her support team to manage logistics and supplies.
Vocabulary Practice
Word Bank
Match the word with the correct sentence.
1. Please _____________ with the client when you arrive.
2. If you have a problem, call the ___________________.
3. We will start a new ______________ of the project next month.
4. The meeting is not on our ____________ yet.
5. Lucas visits the ____________ every morning to check the progress of the operations.
6. The workers were very ______________ and polite.
The Conversation
Lucas: Hello! Thank you for meeting with me today. I wanted to check in and see how you feel about the mining services so far.
Customer: Hi Lucas, thank you for asking. Things are going well. Your team is very professional and careful with the equipment.
Lucas: That’s good to hear. Is there anything we can do to help or make the process smoother for you?
Customer: Actually, we had a small question about the schedule. Will the next phase start this week?
Lucas: Yes, we plan to start the next phase on Thursday. My project manager will call you tomorrow with more details. Is that okay?
Customer: Yes, that works for us. And if we have any issues, who should we contact?
Lucas: You can call me any time, or email our support team. I will also stop by the site once a week to make sure everything goes well.
Customer: Great, thank you. We appreciate your service and communication.
Lucas: You’re welcome. Please let me know if you need anything else. We want to make sure you are happy with our work.
Customer: I will. Thanks again, Lucas.
Lucas: Thank you. Have a good day!
Discussion Questions
How do you check in with your team at the mining site each day?
Why is it important for workers at the mine to act professional at all times?
What happens if the mining schedule is delayed because of weather?
Can you describe the different phases of your mining project?
How does your support team help miners solve problems at the site?
What safety steps do you follow when you arrive at the mining site?
Who creates the work schedule for the people working on the site?
How do you decide when to move from one phase to the next in your project?
What should a mining company do if a site inspection finds a problem?
How does your team communicate important updates about the site to each other?
Why is it important for workers at the mine to act professional at all times?
What happens if the mining schedule is delayed because of weather?
Can you describe the different phases of your mining project?
How does your support team help miners solve problems at the site?
What safety steps do you follow when you arrive at the mining site?
Who creates the work schedule for the people working on the site?
How do you decide when to move from one phase to the next in your project?
What should a mining company do if a site inspection finds a problem?
How does your team communicate important updates about the site to each other?
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